win bit Privacy Policy

win bit is an online entertainment and betting platform operating for users in Bangladesh. We place the highest importance on the privacy of our users and believe you should have full control over your personal information.

This privacy policy explains what information win bit collects, why it is collected, how that information is used and stored, and under what circumstances it may be shared with third parties. Reading this policy alongside our Terms and Conditions will give you a complete picture of the overall agreement.

This policy has been prepared in line with the data protection principles applicable in Bangladesh. By registering on the win bit platform or starting to use its services, you are giving your explicit consent to the terms set out in this privacy policy. If you do not agree with any part of this policy, you are requested to refrain from using our services.

win bit collects different types of information in different situations. These are described by category below:

2.1 Registration and Account Information

Information you provide when opening an account includes:

• Full name (in Bengali or English)
• Date of birth (for age verification — must be 21 years or older)
• Mobile number and email address
• Bangladeshi National ID card or passport number (for identity verification)
• Address and district details

2.2 Financial and Transaction Information

For deposits and withdrawals, we collect:

• Mobile banking numbers (bKash, Nagad, Rocket, Upay)
• Bank account details (for bank transfers)
• Transaction history and amounts
• Bonus and reward usage records

2.3 Automatically Collected Information

When you use the site, the following information is collected automatically:

• IP address and device type
• Browser version and operating system
• Time of site visits and list of pages visited
• Game history and betting activity logs
• Cookie and session data

2.4 Information from Communications

Information provided when seeking support via live chat or email is stored so that we can provide better service in the future.

win bit uses collected information only for the legitimate purposes listed below:

3.1 Service Operations

• Account creation, verification, and management
• Processing deposits and withdrawals
• Providing bonuses and rewards
• Tracking VIP programme progress
• Providing services through Android and iOS apps

3.2 Security and Fraud Prevention

• Ensuring authorised access to accounts
• Detecting and preventing suspicious transactions
• Preventing multiple accounts or system abuse
• Ensuring age verification (21 years or older)

3.3 Communication and Support

• Sending notifications about important service changes
• Sending transaction confirmation messages
• Providing customer support — 24-hour live chat and email
• Informing you of relevant information and offers based on your preferences

3.4 Service Improvement

User behaviour is analysed to continuously improve the win bit platform experience, game selection, and payment processes.

Cookies are used on the win bit website. Cookies are small text files stored in your browser that help improve how the site functions.

4.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and run core services. These cannot be disabled.
• Functionality Cookies: Remember your preferences (language, game type). Disabling these may limit certain features.
• Analytics Cookies: Collect anonymous data to understand site usage patterns. Used to improve services.

4.2 Cookie Controls

You can delete or disable non-essential cookies at any time from your browser settings. Please note that disabling essential cookies may prevent you from logging in or completing transactions on the site.

win bit does not sell your personal information to third parties. Information may be shared in the limited circumstances below:

5.1 Service Provider Partners

Necessary information is shared with selected partners for payment processing (bKash, Nagad, Rocket, Upay and bank transfers), technology services, and fraud prevention services. These partners may only use the information for the specific task at hand and are bound by agreement with us.

5.2 Legal Obligations

Information may be disclosed when required to comply with a valid order from a Bangladeshi court or government authority. In such cases, we provide only the minimum information required.

5.3 Fraud and Security

Information may be shared with relevant authorities to prevent fraudulent activity, money laundering, or other illegal actions.

5.4 Business Changes

In the event of a company restructure or merger, your information may be transferred to the new entity. You will be notified in advance, and the terms of this privacy policy will remain in effect.

win bit has adopted industry-standard technical and organisational measures to protect your information. These security measures are regularly reviewed and improved.

6.1 Technical Security

• SSL/TLS encryption — all communications via the website and app are encrypted
• Encryption of sensitive data stored in databases
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• OTP-based two-factor authentication

6.2 Organisational Security

• Access to data is restricted to designated staff only
• Regular data protection training for staff
• Clear plans and procedures for handling data breaches

Reading our data security practices alongside our Responsible Gaming Policy will give you a clearer picture of how win bit looks after users' overall wellbeing.

win bit retains your information only for as long as it is necessary or legally required. Different retention periods apply to different types of information.

7.1 While the Account Is Active

Registration information, transaction history, and gaming logs are retained while the account is active. This information is essential for providing services and maintaining security.

7.2 After Account Closure

Even after an account is closed, financial transaction records and identity verification documents are retained for a set period due to legal obligations. Once that period ends, the information is fully deleted or anonymised.

7.3 Cookie and Session Data

Session cookies are deleted when the browser is closed. Persistent cookies have an expiry period set according to their purpose and are deleted automatically when that period ends.

As a user of the win bit platform, you have the following rights over your own information:

8.1 Right to Know

You have the right to know what information we have collected about you, how it is being used, and with whom it has been shared. Upon request, we will provide you with a summary of your information.

8.2 Right to Correction

If any of your information is incorrect or out of date, you may request a correction. Many details can be updated directly through your account settings.

8.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, it may not be possible to delete information that is required by legal obligations or necessary for service operations.

8.4 Right to Object to Processing

You may object to your information being processed for marketing communications or analytics purposes. In such cases, we will respect your preference.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact the win bit customer support team via live chat or email. Requests are typically responded to within 30 working days.

win bit is an age-restricted platform where participation by anyone under 21 years of age is strictly prohibited. We take special care to protect the information of minors.

Age verification is carried out at registration and before any financial transaction. If it is later found that a user is under 21 years of age, their account will be suspended immediately and their related information will be deleted.

If you believe that a minor is using win bit, please notify our customer support immediately.

win bit reserves the right to update this privacy policy as needed. Notice of any significant changes will be sent to the registered email address or posted on the site.

The date of each change will be noted at the top of this page under the "Last Updated" section. Continued use of the site after any change indicates that you have accepted the new policy. If you do not agree with a change, you always have the option to close your account.

To learn more about the detailed terms of use, you can visit our About Us page, where more information about win bit is available.

If you have any questions about this privacy policy or any requests regarding your information, please contact the win bit customer support team. Our team is ready to assist in both Bengali and English.

For answers to common questions, visit our FAQ page — it covers common questions about accounts, payments, and privacy.